Policies

Learn about our Terms, Privacy and Return Policies

Terms & Conditions

Welcome to Vishmuktsheti. (As per Govt. of India Organic Agriculture Guidelines)

By joining Vishmuktsheti as a partner farmer, you agree to uphold the principles of organic farming, environmental sustainability, and ethical trade. These terms ensure quality, transparency, and compliance with the National Programme for Organic Production (NPOP) and FSSAI standards or using Adhunik te prachin krushi tantra(APKT) for organic farming approved by vishmuktsheti.

📜 General Conditions:

  1. Farming Method: You must practice organic or natural farming methods, free from synthetic fertilizers, pesticides, GMOs, and harmful agrochemicals.
  2. Land & Produce Verification: You agree to submit details about your farm land (survey number, location) and permit field inspections by Vishmuktsheti or its certified verification partners.
  3. Certification (If Available): Farmers holding PGS India Organic, NPOP, or FSSAI organic compliance certifications must share valid copies for listing.
    Note: Uncertified but genuinely organic farmers will be supported through community-based verification.
  4. Quality & Safety: You commit to ensuring your produce is safe, fresh, and free of chemical contamination, and fit for human consumption.
  5. Record Maintenance: You must maintain basic records of:
    • Seeds and inputs used
    • Harvest cycles
    • Storage and transport methods (if applicable)
  6. No Adulteration or Misrepresentation: Any attempt to mislabel or mix chemical produce will lead to permanent blacklisting and possible legal action under FSSAI norms.

🤝 Business & Marketplace Terms:

  1. Pricing Transparency: Vishmuktsheti ensures fair prices. You are encouraged to set base prices, but they must reflect honest value of natural produce.
  2. Revenue & Payment: You will receive payments directly to your verified bank account within business working days after product delivery, as per Vishmuktsheti's payout policy.
  3. Use of Branding: You agree to allow Vishmuktsheti to use your farm's name, images, and stories for marketing and promotional purposes (with consent).
  4. Community Participation: All partner farmers are encouraged to participate in training programs, organic meets, and awareness drives organized by Vishmuktsheti or our partners.

⚖️ Legal & Government Compliance:

  1. Abide by Indian Agricultural Laws: All farming and marketing activities must comply with:
    • The Food Safety and Standards Act, 2006
    • The Insecticides Act, 1968
    • The Essential Commodities Act, 1955 (for applicable produce)
    • Any other state-level organic policies or farmer welfare schemes
  2. Grievance Redressal & Termination: In case of disputes, the Vishmuktsheti grievance team will mediate fairly. Repeated violation of terms may result in termination of partnership.
Privacy Policy

At Visha Mukta Sheti, your privacy matters to us. Here's how we handle your information:

What We Collect

  • Name, address, contact details
  • Payment information (processed via secure third-party gateways; we don't store full payment data)
  • Browsing behavior and preferences on our website

How We Use Your Data

  • To process and deliver your orders
  • To personalize your shopping experience
  • To communicate offers, updates, and newsletters (if you opt-in)
  • To improve our website and services

Sharing of Data

We do NOT sell your data. We may share limited data with:

  • Logistics partners (for delivery)
  • Payment gateways (for secure transactions)
  • Service providers (for website operations)

Your Rights

  • Access and update your personal data
  • Opt out of marketing communications anytime
  • Request deletion of your account and data (subject to legal obligations)

Cookies

We use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.

Security

We follow industry standards to protect your data. However, no method of online transmission is 100% secure.

Updates

This policy may change periodically. Please review it occasionally.

Return Policy

At Visha Mukta Sheti, customer satisfaction is important. As we deal with perishable and natural products, our return policy is carefully designed:

  1. Eligible Returns:
    • Damaged, spoiled, or wrong products
    • Products not matching your order details
  2. Timeframe: Contact us within 24 hours of delivery with clear photos/videos.
  3. Return Process:
    • Email us at support@vishamuktashetifarm.com or call/WhatsApp our helpline
    • Provide order number, description, and photos
    • Our team will review and arrange pick-up if eligible
  4. Refunds:
    • After product verification, refunds are processed within 7–10 working days
    • Refund will be credited to your original payment method
  5. Non-Returnable Items:
    • Opened or partially consumed food products
    • Items damaged due to misuse or improper storage by the customer
  6. Cancellation:
    • Orders can be cancelled within 2 hours of placement
    • After this, the order might be packed and shipped, so cancellation may not be possible
  7. Replacement: Instead of a refund, you may choose to get a replacement of the same product

Need Help?

Email: info@vishamuktasheti.com

Alternate Email: support@vishamuktasheti.com

Phone: +91 8308362317

Alternate Phone: +91 9420313548

WhatsApp: +91 8308362317

Support Hours: Monday to Friday : 9:00 AM - 6:00 PM